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#107, 10920-84 Avenue
Grande Prairie, AB
T8V 6H2

Phone: 780-532-2282
Fax: 780-532-2206
Toll Free: 1-877-532-2282

Your Privacy is Important to Us

Although our ability to provide service requires that we collect personal information about our customers, we take measures to ensure the privacy and confidentiality of that information.

Our commitment to safeguarding your privacy is reflected in our Trillian Privacy Policy, which governs the behavior of our employees with regard to the collection, use and disclosure of our customers' personal information. We have updated our privacy policy to reflect the federal privacy legislation that came into effect on January 1, 2004.

We have also developed a Trillian Privacy Commitment to explain why we collect personal information, and how we use this and protect this information.

For more information about your privacy, call us at 1-877-532-2282 or write us at:

Trillian Mortgage Inc.
#111, 8716 - 108 Street
Grande Prairie, AB
T8V 4C7

Why Do We Collect Your Information?

  1. To establish and maintain a responsible business relationship with you and to provide ongoing service.
    • For example, when you apply for service, we collect information that allows us to confirm your identity, credit history, and financial position so that we are able to assess which lenders will be most receptive to your proposal.
  2. To understand your needs and preferences.
    • We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better. For example, we will ask for your e-mail address for a more efficient means of communication.
  3. To develop, enhance, market or provide our products and services.
    • For example, we look at how our customers use our products and services, so that we can understand how to improve them. From time to time, we may review and analyze your use of our services to help us determine whether improvements can be made to them.
  4. To manage and develop our business and operations.
    • For example, we analyze customer usage of our products and services to help us manage them efficiently and plan for future growth.

How do we protect your personal information?

In order to protect your personal information and your right to privacy, Trillian Mortgage Inc.:

  • will not collect, use or disclose your personal information for any purpose other than those identified above, except with your consent;
  • will protect your personal information with appropriate security safeguards;
  • will protect the confidentiality of your personal information when dealing with other companies;
  • will strive to keep your personal information as accurate and up-to-date as is necessary for the purposes identified above; and
  • will honour any request you may make for access to your personal information.